789e Privacy Policy – Your Data, Handled with Care

When you create an account on 789e, we collect basic registration details including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, set up your account, and ensure that only eligible players in the Philippines can access our platform. We also collect financial information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. During account verification, we may request a copy of a valid government-issued ID in line with Philippine Know Your Customer (KYC) requirements. We automatically collect certain technical data when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players on mobile and desktop. We do not collect any information that is not reasonably necessary for operating your account and providing our services.

The personal information we collect is used primarily to operate and manage your 789e account, including processing transactions, verifying your identity, and delivering platform features like sports betting, casino-style games, jackpots, and High Roller access. We use your contact details to send account-related communications such as transaction confirmations, security alerts, and important updates about the platform. Where you have opted in, we may also send promotional messages about new features or offers available to players in the Philippines — you can opt out of these at any time through your account settings. Your data helps us fulfil our legal and regulatory obligations, including compliance with Philippine anti-money laundering requirements and responsible gaming regulations. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to guide future improvements. We do not use your personal information for automated decision-making that produces significant legal effects without human review. Any processing we carry out is grounded in a lawful basis under applicable Philippine privacy legislation.

789e does not sell your personal data to third parties for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — strictly under confidentiality agreements and only to the extent necessary for those services. In certain circumstances, we are required by law to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when legally obligated to do so. If 789e undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We may also share information with fraud prevention organisations to protect both our platform and players from financial crime. All third parties with whom we share data are required to handle it in accordance with applicable privacy laws. We do not transfer your data outside the Philippines unless adequate protections are in place.

We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. All data transmitted between your device and the 789e platform is encrypted using secure protocols, and sensitive account information is stored in protected systems with restricted internal access. We conduct regular security assessments and keep our systems updated to address emerging threats relevant to online gaming platforms operating in the Philippines. Access to your personal data within 789e is limited to staff who have a legitimate need to process it as part of their role, and all staff handling personal data are trained in data protection responsibilities. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine regulatory authority in line with legal requirements. We encourage you to keep your account password confidential and to use a strong, unique password for your 789e login. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

As a player registered with 789e in the Philippines, you have a number of rights regarding the personal data we hold about you. You have the right to request access to your personal information, to receive a copy of it in a portable format, and to ask us to correct any inaccuracies. You may also request the deletion of your personal data where we no longer have a lawful reason to retain it, subject to any legal obligations that require us to keep certain records. If you believe we are processing your data in a way that is inconsistent with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You can exercise any of these rights by contacting our support team at [email protected], and we will respond to your request within the timeframe required by law. We will never discriminate against you or restrict your platform access solely because you have exercised a data rights request. For further guidance on your rights under the Philippine Data Privacy Act, the National Privacy Commission website provides clear and accessible information.

We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with our legal, regulatory, and business obligations. Transaction records and identity verification documents may be kept for a longer period where required by Philippine anti-money laundering regulations or other applicable law. Once the retention period for a particular category of data has passed, we securely delete or anonymise it so that it can no longer be linked back to you. If you close your 789e account, we will begin the process of removing your personal data from active systems, though some information may be retained in backup records for a defined period in line with our data retention schedule. We review our retention practices periodically to ensure we are not holding data for longer than necessary. If you have questions about how long specific types of information are kept, you are welcome to contact us at [email protected] for clarification.

789e may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations in the Philippines. When we make material changes, we will notify registered users through the platform or by email before the changes come into effect. The date at the bottom of this page will always reflect when the policy was last reviewed. We encourage you to check this page periodically so you stay informed about how we handle your data. Continued use of the platform after any update to this policy constitutes your acceptance of the revised terms. If you have questions or concerns about any aspect of this Privacy Policy, please reach out to us at [email protected] or visit our FAQ page for additional guidance.